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Notification if thumbprints change

Chris Calverley

6 years ago
updated 6 years ago
Under Review

can you give a general alert if thumbprints change for your product when you upgrade, this will assist with antivirus issues flagging your product.

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Caitlin M Barnes Team Member

6 years ago

Hi Chris,

We consider the thumbprint to be the instance thumbprint, which is assigned when the instance is created and does not change with updates or reinstalls. Is there maybe some other thumbprint or identifying number you're thinking of?

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Caitlin M Barnes Team Member

6 years ago
Under Review

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jhardwick

6 years ago

I assume Chris is referring to the "thumbprint" or signature that the antivirus products use to identify the client on the workstations. I assume that would change anytime there is a client-side upgrade though -- so every time there is an update right?

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Caitlin M Barnes Team Member

6 years ago

Ah, sounds like we're talking about our cert here. The cert changed a few months ago, but doesn't often change and is not tied to upgrades or reinstalls. AV vendors have been flagging specific files within our product, separate from anything related to our certs.

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