Pending Review

Extension Change Communications from Connectwise to it's Users

Bonnie C 5 years ago updated by Dee Cater (Product Marketing Manager) 5 years ago 1

I just recently had an issues, while working with a client. An extension I have used for years just wasn't working. This is an extension that downloads an exe file to the clients computer that they use to start sessions. It was embarrassing not to know that this extension (after talking to support) was retired a year ago and just recently stopped working once the developers signature expired. 

My biggest question: Why wasn't I notified.

SUGGESTION:  Send a general email periodically that could feature an extension and list those that are new and being retired as a way of communicating with your users.

Thank you for the suggestion. We're looking into the best way to accomplish this.