Under Review

Documentation/Instruction for SAML 2.0 Generic Connector request for Jumpcloud

Casey 5 years ago updated by Caitlin M Barnes (Product Manager) 5 years ago 2


I am having trouble configuring Connectwise Control SAML to be linked with jumpcloud generic SAML 2.0 connector.  I am able to upload the screenconnect metadata to jumpcloud, setup cert. keys etc. When I attempt to complete configuration on the screenconnect side, I am unable to understand what is being requested. 

IdentityProviderMetadataUrl - Attempted the following: 

Provided jumplcoud IDP url - I receive the error - 

Error processing external authentication return: SAML Configuration Error ( https://sso.jumpcloud.com/saml2/screenconnect): The 'link' start tag on line 1 position 335 does not match the end tag of 'head'. Line 1, position 395.

If I encode the (downloaded) jumpcloud metafile to base64 I receive an "object reference error."

I have not attempted to configure any of the other screen connect fields as I am unsure what information to give. Is there any documentation, or has anyone completed this integration before that could lend some help?

Hi Casey, 

Suggest reaching out to Control support for assistance with this issue!