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Documentation/Instruction for SAML 2.0 Generic Connector request for Jumpcloud

Casey 4 years ago updated by Caitlin M Barnes (Product Manager) 4 years ago 2


I am having trouble configuring Connectwise Control SAML to be linked with jumpcloud generic SAML 2.0 connector.  I am able to upload the screenconnect metadata to jumpcloud, setup cert. keys etc. When I attempt to complete configuration on the screenconnect side, I am unable to understand what is being requested. 

IdentityProviderMetadataUrl - Attempted the following: 

Provided jumplcoud IDP url - I receive the error - 

Error processing external authentication return: SAML Configuration Error ( https://sso.jumpcloud.com/saml2/screenconnect): The 'link' start tag on line 1 position 335 does not match the end tag of 'head'. Line 1, position 395.

If I encode the (downloaded) jumpcloud metafile to base64 I receive an "object reference error."

I have not attempted to configure any of the other screen connect fields as I am unsure what information to give. Is there any documentation, or has anyone completed this integration before that could lend some help?

Available in Version:

Hi Casey, 

Suggest reaching out to Control support for assistance with this issue!