Control Access install - remove duplicates

Avatar
  • updated
  • Pending Review

Hello,

We use an imaging service to manage our new machines. When we image a laptop, we include the Access install file so as to enable remote control easily. When we re-image a laptop that had Access already installed, it re-installs just fine but it creates a duplicate entry in our Control hub. The old installs are duds and never reconnect to the machine. They are easy to clear out but this is time consuming. Please add a way to have the install file check for a duplicate and either delete the old session or reconnect the install to the old connection.

Thank you!

Avatar
0
nathan levandowski
Quote from David Hudec

Best solution I have for this so far is to have a report that is based on duplicate serial numbers - whenever I see device count getting above what I would typically see as normal I run the report and pull the old devices. Having an option to replace if serial numbers match would be awesome

How are you running a report on duplicate serial numbers? Can it be done with ScreenConnect alone or are you using other tools?

Avatar
1
David Hudec
Quote from nathan levandowski

How are you running a report on duplicate serial numbers? Can it be done with ScreenConnect alone or are you using other tools?

Install the Report Manager extension

Image 1196



Once you have the report manager installed you can find it by clicking the admin tab > extras blocks at the bottom > report manager

Build a new report with the following settings:
Aggregation Type: Grouped
Report Type: Session
Group Fields: GuestMachineSerialNumber
Select Fields: Count
Filter: SessionType = 'Access' AND NOT IsEnded
Aggregate Filter: Count >1
Item Limit: Currently set at 10,000 but we only have ~ 900 devices so doesn't matter

Image 1197



Save it and then at the top is run options you can either download as a csv or get a download link

Avatar
0
jon

Its insane that this thread for something easy for them to add goes unanswered for 5+ years. 



Top contributors

Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar