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Pending Review
NVIDIA NVS 310 drivers on Windows 10 x64 give blank screen when remotely connected
All NVIDIA NVS 310 drivers on Windows 10 x64 give blank screen when remotely connected. Have to switch to Microsoft Basic Display Adapter to get remote connection working again. Even tried installing the oldest driver from NVIDIA's website I could find (release in 2017) but problem still happens.
Sucks cause if the display drivers get automatically updated, i.e. by Windows updates, it reverts back to the NVIDIA drivers which then requires me to boot into Safe Mode and switch it back if I need to do any work on the computer. Would be nice if ConnectWise can roll out an actual fix for this instead of relying on using generic drivers but at least we have a workaround for the time being.
Customer support service by UserEcho
*Update*
I was forced to reinstall the NVIDIA drivers since the generic Microsoft Basic Display Adapter drivers would not recognize the second monitor. The problem with my remote connection giving a blank screen appears to only happen when the monitors are powered off. If monitors are powered on the NVIDIA NVS 310 drivers seems work fine when remotely connected.
Confirmed.
On remote machine, client version: 19.2.24707.7131
Motherboard: GA-970A-DS3P FX
Monitor: Samsung T213
Video Card: Nvidia NVS 310
Nvidia driver 392.56 (downloaded 8/16/2019)
Resolution, 1600x900
Get blank screen as soon as monitors are unplugged from video card, resolution goes to some 4:3 resolution
Monitor using DisplayPort to DVI-D cable/adapter.
Observed, upon rebooting, briefly get the "restarting" page
On the host page, the preview of the screen does update.
Connected monitor cable to video card, image comes back to normal.
Turning off monitor, not affected.
Pulling power cable from monitor - not affected
Removing the DVI cable from the DP adapter (leaving DP adapter connected to video card) - affected, screen goes blank but does not change shape.