Pending Review

Ability to remove 'screenshot preview' on "Access" "General" tab

Trevor Schmidt 5 years ago updated by kebates 5 years ago 1

On both the "Start" and "General" tab for Access sessions, it displays the screenshot preview.

This seems redundant to have the same preview shown in two different locations, one tab apart from each other.

I would like to see an option to remove it from the General tab, as there is a lot of very useful information in this tab, but it is located further down the screen (scroll down) only because the screen preview occupies so much screen space being located at the top. 

There is an article https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Restrict_or_remove_the_screenshot_preview#Globally_remove_the_screenshot_preview
to restrict this or one can also edit the web.config -> GuestScreenshotMaxPixelCount GuestScreenshotMaxScalePercent
and set either of those to 0, BUT both of these options remove it from BOTH the tabs.

My request is to have a configurable option to remove the screenshot preview from the "General" tab only and leave it on the "Info" tab.


I second this. I would also remove the screenshot from the top of the General tab if I could.

I would also remove most of the "Custom Properties" that I don't use, including Company:, Site:, Department: and Device Type:. But I will create a separate feature request for this.