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Ability to disable end a of Support session's dialog box telling the user the session has ended.

ITtech

6 years ago
updated 3 years ago
Pending Review

There are times that I leave a Support Session open for days and then when I end it, the client freaks cause they think I was watching what they were doing for days. Please allow us to disable the box that appears to the client after I have ended my Support Session.

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Caitlin M Barnes Team Member

6 years ago

Hi ITtech,

Can you tell me a little more about your use case? I'm curious about your leaving support sessions open for days.

This is actually already a feature in Control. Using the Advanced Configuration Editor, in App Config quick settings, you can set whether the end session dialog shows up:

Thanks,

Caitlin

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ITtech

6 years ago

Sorry but this does not exist, so the above recommendation does not apply. I already have a support case in and they are the ones who said I should make it a new feature request. See Ticket # 12243188.

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Caitlin M Barnes Team Member

6 years ago

Quote from ITtech

Apologies, thats a bug in the Advanced Configuration Editor that we'll address.

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Lyle Epstein

3 years ago

When will this issue be addressed and resolved? I have the same problem and would like to not have that box pop up on my clients when I delete the sessions.

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