Pending Review

Ability to disable end a of Support session's dialog box telling the user the session has ended.

ITtech 5 years ago updated by Lyle Epstein 2 years ago 4

There are times that I leave a Support Session open for days and then when I end it, the client freaks cause they think I was watching what they were doing for days. Please allow us to disable the box that appears to the client after I have ended my Support Session.

Hi ITtech, 

Can you tell me a little more about your use case? I'm curious about your leaving support sessions open for days.

This is actually already a feature in Control. Using the Advanced Configuration Editor, in App Config quick settings, you can set whether the end session dialog shows up: 



Sorry but this does not exist, so the above recommendation does not apply. I already have a support case in and they are the ones who said I should make it a new feature request. See Ticket # 12243188.

Apologies, thats a bug in the Advanced Configuration Editor that we'll address.

When will this issue be addressed and resolved? I have the same problem and would like to not have that box pop up on my clients when I delete the sessions.