Backstage DOES NOT have any type of log capabilities, meaning if someone connects via backstage there is no way to know. I confirmed this with Automate support after verifying it myself manually.
Logging is part of legal and regulatory compliance, what is the ETA to get logging in place for this feature?
Hi MBA,
We do have log capability even at the backstage and can be seen it in 'Admin > Audit'. There are two types of it, Basic Auditing would help you fetch a report on all sessions from a specified time range. Whereas Extended auditing will return the same information as a basic auditing query, but it will also automatically record a video of each session. You can refer below link for more information.
Yes but anything done on the computer is logged under the SYSTEM so does not meet compliance. Need to have the ability to log what user and what they did in the backstage session.
As mentioned earlier, to track activities in Backstage (or any session), you need to enable Extended Auditing, which allows you to review session recordings. Backstage functions similarly to a desktop session. For instance, a Host connected to a user session can open the command line and execute commands directly on the machine. These actions are not audited as they occur outside of the ScreenConnect realm.
Since this request was made, we have implemented additional permissions for Backstage, specifically EnableBackstageLogonSession.
As mentioned earlier, to track activities in Backstage (or any session), you need to enable Extended Auditing, which allows you to review session recordings. Backstage functions similarly to a desktop session. For instance, a Host connected to a user session can open the command line and execute commands directly on the machine. These actions are not audited as they occur outside of the ScreenConnect realm.
Since this request was made, we have implemented additional permissions for Backstage, specifically EnableBackstageLogonSession.
Backstage mode - ConnectWise