+3
Pending Review
backstage logging
Backstage DOES NOT have any type of log capabilities, meaning if someone connects via backstage there is no way to know. I confirmed this with Automate support after verifying it myself manually.
Logging is part of legal and regulatory compliance, what is the ETA to get logging in place for this feature?
Answer
Answer
Hi MBA,
We do have log capability even at the backstage and can be seen it in 'Admin > Audit'. There are two types of it, Basic Auditing would help you fetch a report on all sessions from a specified time range. Whereas Extended auditing will return the same information as a basic auditing query, but it will also automatically record a video of each session. You can refer below link for more information.
Customer support service by UserEcho
Hi MBA,
We do have log capability even at the backstage and can be seen it in 'Admin > Audit'. There are two types of it, Basic Auditing would help you fetch a report on all sessions from a specified time range. Whereas Extended auditing will return the same information as a basic auditing query, but it will also automatically record a video of each session. You can refer below link for more information.
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Audit_page