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Submit Request to Symantec for Whitelisting Control Clients on Symantec Endpoint Network Threat Protection

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Waseem
  • updated
  • Closed

Symantec constantly flags Control Clients as potentially unwanted because of the change in behavior when connecting to Control Cloud relay. Please contact Symantec to whitelist Control behavior when connecting to screenconnect.com.

More details can be found in ConnectWise Service Ticket #12456645

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Caitlin M Barnes Team Member

I've reported a false positive to Symantec. 

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Caitlin M Barnes Team Member
  • Under Review
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Waseem

Thank you Caitlin!

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Caitlin M Barnes Team Member

Update from Symantec: Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:
File name: ConnectWiseControl.ClientSetup (1).exe

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Caitlin M Barnes Team Member
  • Closed


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