Submit Request to Symantec for Whitelisting Control Clients on Symantec Endpoint Network Threat Protection

Waseem 5 years ago updated by Caitlin M Barnes (Product Manager) 5 years ago 5

Symantec constantly flags Control Clients as potentially unwanted because of the change in behavior when connecting to Control Cloud relay. Please contact Symantec to whitelist Control behavior when connecting to screenconnect.com.

More details can be found in ConnectWise Service Ticket #12456645


I've reported a false positive to Symantec. 

Thank you Caitlin!

Update from Symantec: Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:
File name: ConnectWiseControl.ClientSetup (1).exe