+5
Closed

include a gui or desktop enhancement feature in backstage

james 5 years ago updated by swhite (Product Manager) 11 hours ago 4

when attempting to open browser from backstage, the image flashes in and out of black.

I asked support and they said this is due to lack of gui support and desktop experience.

It would be great to be able to do this


Answer

Answer
Closed

The reason that some applications do not display properly is because we are using a custom shell for backstage, and not all components can work properly in that type of environment. With that said, I have heard from a lot of partners who use a portable web browser which contains components that should work pretty well.

We have documented the limitations of Backstage here:
Backstage mode - ConnectWise


Here is some information on the Toolbox:
Shared toolbox - ConnectWise

Hi James, 

What kind of stuff would you like to do from a browser in backstage? More context about your use case will help us come up with the best solution to fit your needs. 

Thanks!

Caitlin 

"this is due to lack of gui support and desktop experience." ??

I use backstage almost all the time, since I'm on charge to do maintenance on workstation and fix things while user is most of the time working, so it would be impossible for me to do it interrupting them, that why I use that often.

Now, what James said is real: Image flashes in and out of black when open any possible GUI.
Most often than none we need chrome to download stuff backstage because they are needed, instead to get complicated with command lines to do so.

There are several reason why to use a browser.
i.e. Some small software downloaded/run it from Toolbox do the same, so it's hard to follow them up working or what it's showing.

Just to give you example that I'm working right now: we can easily download Winget from winget.run (icon on the top-left), click to install it, and it's done.
After installed, winget works on command line.
There are a way to do it from command line/powershell, but it fails most often that it succeed.


Here is how it looks, flashing between white and black.

Image 1140

This is a huge problem. We use this in order to edit settings in firewalls at client sites with no servers. It is extremely useful to be able to use the backstage of a random workstation to use a web browser from within the network to access the firewall or other devices like printers. However, since all web browsers show black most of the time, it is impossible to use them in backstage.

Answer
Closed

The reason that some applications do not display properly is because we are using a custom shell for backstage, and not all components can work properly in that type of environment. With that said, I have heard from a lot of partners who use a portable web browser which contains components that should work pretty well.

We have documented the limitations of Backstage here:
Backstage mode - ConnectWise


Here is some information on the Toolbox:
Shared toolbox - ConnectWise