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New Session Groups do not appear in UI

5 years ago • updated 5 years ago • 4

** This was not supposed to end up in 'Feature Requests' please move **

Session groups created after upgrade to 19.2 do not appear in UI. Still not resolved in 19.5.

They do appear in SessionGroup.xml and session groups created in prior versions continue to operate as normal.

Attempting to create a group a second time gives an error it already exists.

Prior to issue I had 12 groups in addition to defaults.

I have no extensions installed.

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5 years ago

Missing groups do appear in the drop down to reorder groups, however, even placing other groups after them does not make them appear. Manually editing SessionGroup.xml also does not fix things - it just reverts on the next update from the UI.

5 years ago

Hey Mike,

Please contact our support team for this issue:
https://www.connectwise.com/services/support

Thanks!

Closed

5 years ago

Sean - I submitted an inquiry via the link above but have received no response whatsoever....?

Customer support service by UserEcho