Pending Review

Clear unacknowledged tickets

Seth Olinski 4 years ago 0

It would be really awesome to have the ability to change messages from being cleared after being viewed to being cleared after they have been responded to by a host. That way, tech's have to respond otherwise the chat stays "Unread" There have been multiple instances where our techs clicked away from a message and it was cleared from the unread and they had trouble finding the computer again to respond. This feature would ensure that unless a tech has responded they message is left unread which will leave the notification dot active.