Under Review

Zendesk plugin needs more control over info being sent to Zendesk

Richard Fazenbaker 4 years ago updated by Caitlin M Barnes (Product Manager) 4 years ago 1

Anytime a session is started in Connectwise we now get flooded with this info constantly as the session is open and will keep getting put into the ticket until the session is ended. This info seems to not be editable in anyway and cannot be turned off. I am asking for more control over this feature to be able to edit or remove, I have included a copy of the text we are seeing

Guest Info:

Custom Property 1:

Custom Property 2:

Custom Property 3:

Custom Property 4:

Custom Property 5:

Custom Property 6:

Custom Property 7:

Custom Property 8:

Manufacturer: Dell Inc.

Model: Latitude 5490

Product Number: 0816

Serial Number: 

MAC Address: 

Time Zone: (UTC-08:00) Pacific Time (US & Canada)

Client Version: 20.5.28493.7445

Uptime: 01h 00m

Memory Available: 476/8050 MB