I'd like to see better cloud instance monitoring. There have been easily 4 times now since I've been using SC in the cloud (about 6 months now) where the cloud has been down and I've needed to reach out to support to report it and it comes as "news".
Given that SC is a mostly web app can some automatic monitoring be put in place -- Nagios or something to watch, attempt repair and escalate if necessary the availability of the service.
Nothing worse in providing support to clients, when you tell them your tools are unavailable and you weren't aware of it in advance.
Customer support service by UserEcho