Pending Review

Create/Upload Knowledge Base

Candice 4 years ago 0

I have been trying to find a way to upload my support department's knowledge base of issues and fixes for the tax software we support. I just got off of a chat with Ryan Dittmar who says that is not currently a feature. Having a feature like this would improve our call resolution times if the knowledge base was built in to ConnectWise Control just like the web search feature.