Audit log should contain the "Account name", date and time and "IP Address" when a technician logs into the console.

tony mcmillan 4 years ago updated by Caitlin M Barnes (Product Manager) 2 years ago 1

This is not a feature request but, rather the report of a serious oversight in the contents of the audit log.

We were shocked to discover that the audit log does not display technician logins into the system. How do you know when there are logins to the system? The audit log only shows activities by technicians but not, when they login, at what date and time and from what IP address. 

Given the continued pressure of cyber events targeting this product, please add this base-line audit record to your product ASAP.

Thanks for listening.