+1
Pending Review
Control Agent online/offline in report
We need a feature for our reports to indicate whether or not an agent is online or offline. The green bar under the guest section doesn't translate well into report form and having to use the guestinfoupdatetime is too cumbersome and too inaccurate for what we need. If we could just have a field that indicates whether the agent is offline (ala AutoMate) it'd make generating a report far more intuitive.
Customer support service by UserEcho
Hi Vladimir4757,
Thanks for making a feature request. Kindly, provide more information with your request. Examples and screenshots will help us greatly.
Have a good day !!