Pending Review

Control Agent online/offline in report

Vladimir4757 3 years ago updated by Rishikesh Gajul (Product Manager) 3 years ago 1

We need a feature for our reports to indicate whether or not an agent is online or offline. The green bar under the guest section doesn't translate well into report form and having to use the guestinfoupdatetime is too cumbersome and too inaccurate for what we need. If we could just have a field that indicates whether the agent is offline (ala AutoMate) it'd make generating a report far more intuitive.

Hi Vladimir4757,

Thanks for making a feature request. Kindly, provide more information with your request. Examples and screenshots will help us greatly.

Have a good day !!