I'd like the ability to use a guest/host file manager beyond the basic file transfer utility already included in the product. Once the guest installs ScreenConnect Client, the host could browse and manipulate the guest PC's file system, much like accessing the Windows File Explorer. This would be browsable by the host through the web console. File transfers between the guest and host could be initiated this way as well. An example of this can be seen in a competing product, LogMeIn Rescue.
Customer support service by UserEcho