We would like to have the option to add a password to protect the screen connect client from being uninstalled by users with local admin privileges. I have found that when the client is installed from labtech, users don't recognize it and tend to remove it. This causes problems with the labtech SC plugin.
How can I block the removal of the agent on a computer where the user has administrator rights?
Is it possible to make a password when trying to delete
This is a feature that we will not implement for a few reasons:
Any movement on this? If we do not see this on the road map soon I may be forced to move to another remote access client which is not something I am thrilled about...
Suggested workaround - use LT to push the client to machines where it's been uninstalled. Could automate this by just dropping the correct command in the commands table.
OR - just use LT to remove the registry entries so it's not listed in "programs" control panel. Also easy to do.
Clients have requested we use remote access software that includes tamper protection for the client install, I sure am going to hate using two different Remote support packages. I really hope after 5 years this is something that is actually in the works. If it is please update this post with an ETA. If not I will start looking for alternatives I guess.
Clients have requested we use remote access software that includes tamper protection for the client install, I sure am going to hate using two different Remote support packages. I really hope after 5 years this is something that is actually in the works. If it is please update this post with an ETA. If not I will start looking for alternatives I guess.
As a workaround - Ask them if they'll accept you removing its entry from Add Remove Programs so "users" don't see it as installed and try to remove it. Nuke the registry to remove the entry for it.
Please consider adding the option to password protect installation of an access agent against deletion. Some circumstances require users to have admin privilege to operate their workstation. Either by accident or intent, an access agent can be deleted. By requiring a password for deletion would insure that deletion was desired and intended and eliminate the need for tedious workarounds using the registry or special utility programs.