Pending Review

Add "retry connection" to SC Client

PODcom 3 years ago updated by Matrix 7 3 years ago 1

We often need to talk our customers through restarting the Windows ScreenConnect Service so that the SC Client will attempt to reconnect to the SC Server (especially if the client has been disconnected for some time).

We understand we can control the retry times through configuration - but we'd like the Customer to be able to initiate this "over the phone" when we ask them, and get an immediate response (now waiting for your host, or connection failed).

Can you add a button (in the Client Status) - only displayed if "waiting to retry", that allows the end user to manually initiate a connection attempt?


Is there any progress on this? We have a few clients that have mobile techs using LTE connections and the only way to get them to re-connect it reboot their computers.