one-time password login verification code email timeout

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Your email servers are sometimes slow in sending out the ConnectWise Control Login Verification code (the one-time password needed to log into my ConnectWise Control account whenever my browser has updated). The timeout period is only 5 minutes and it is often already expired by the time your servers send it. I have ignored this problem in the past, but decided to submit this request today, as it took three times this morning before your servers finally sent the one-time password in less than 5 minutes. So, my enhancement request is this: (1) The ideal solution is to allow admins to set the timeout for their accounts, perhaps within a range, such as 5-60 minutes. (2) If that's too difficult, simply increase the 5 minutes to a number that is more compatible with the capabilities of your email server, perhaps 15-30 minutes. I don't see the latter as a big security risk. Thanks, Joe

Duplicates 1
Allow Admins to adjust the time before a OTP expires
Avatar Mike Bannerman Team Member

Current Behavior: Once the OTP is requested the password is good for 5 min.

Requested behavior: Customer would like to be able to adjust the time before expiration in the UI of the Admin Page.

Nice to Have: Message stating how long the password is eligible.

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Badger

I have. I'm told a cloud issue ? Its been all day very frustrating.

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Caitlin M Barnes Team Member
Quote from Badger

Been trying to get on all morning by the time the email arrives wit a code its timed out

Hi Badger, 

Please reach out to Support for assistance. 

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Badger

Been trying to get on all morning by the time the email arrives wit a code its timed out

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Rishikesh Gajul
Quote from ChunkyBoy

I take it all back.   Lot's of codes arrived but 12 hours late! 2o'clock in the morning until 04.00hours. My customer know thinks I'm negligent.!

Hi Chunky,

This issue has been resolved already. If you are still experiencing the issue, please try contacting our Support team for quick solution.

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ChunkyBoy

I take it all back.   Lot's of codes arrived but 12 hours late! 2o'clock in the morning until 04.00hours. My customer know thinks I'm negligent.!

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ChunkyBoy

two hours and waiting. my customer has rung twice asking when I am going to log in. please resolve this issue asap

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joe

Sounds good. Please let us know when it is live in production. Thanks, Joe

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joe

Thanks, Rishikesh, what is the ETA for production?

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joe

Hi Rishikesh,


I got the one-time password request this morning. I don't know if the period has actually been increased to 10 minutes, but the email with the code still says 5 minutes:

Regards, Joe

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joe

Excellent!

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