Consent to "re-control" on already open support sessions that already previously had consent for user
Currently, if an agent connects to a user via a support session, the user receives the consent to control prompt. Once the user allows consent for the remote session, if the agent disconnects from the support session BUT leaves the session open to reconnect later, and then the agent does re-connect to the same session, the user is NOT prompted for another consent to control. Only new/other agents connecting to the same open support session are prompted for consent. I would like an an option added to force "re-consent" for previously consented agents so the user is prompted every time if an agent attempts to access their machine remotely. Not having this is a liability for our company.
Customer support service by UserEcho