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Android Control of all Phones!

nn 3 years ago updated by swhite (Product Manager) 4 months ago 73 6 duplicates

Pleas make it possible to install and manage android devices full by remote control.

ASAP because we have to use teamviewer since then

Answer

+3
Answer

We'll be sending out the Beta test link on Monday or Tuesday next week, so be on the lookout in your gmail account for the link. I'll post here when it is live!

Duplicates 6

It is possible to remotely control Samsung devices. Who is the manufacturer of the device you would like to control?

I downloaded both APK files that are listed on the screenconnect.com/download page. Neither file let me fully control a Samsung tablet. I could see the screen and tab through apps but my mouse clicks wouldn't work. Is there something I need to do to get my mouse clicks to work? Thanks!

Hey, 

Please contact our support team here if you're still having this issue. 

I second, third, and fourth being able to have full control over all Android devices, not just Samsung.

Hi also I have the same problem. Can not work with mouse, there is a solution to the topic?

A new mouse mode will be released to our beta group for testing in the next week or so. Are you interested in receiving beta updates?

Absolutely. Thanks!

I'd also love to be apart of a beta testing / release - could someone reach out?  We have a project going that would greatly benefit.

Hey Rick, 

Send a Gmail or Gsuite address to kmartinez@connectwise.com and i'll get you added.

Are you going to expand what android devices can be fully controlled?  Was really hoping to get this option back.

Thanks

Hi manet80, 

Unfortunately, we are only able to control Samsung devices because of device manufacturer limitations. If those manufacturer limitations are lifted, in the future we could look into being able to control other Android devices. 

As an MSP I could really benefit from being able to remote control all andriod & iOS devices.

I would appreciate being part of a beta testing of this new product

I would like this feature also.


We have customers with Honeywell PDT Devices for stocktake and require the ability to for unattended access and control the device to complete work/resolve issues for customers.

Hi,

Thank you for making a feature request with us. Currently, we are still investigating this and would help if you tell us what types (Manufacturers) you connect to more often.

Android devices are prevalent in warehousing scanners.  Need full control to support these devices.  There are other applications that have this capability why not ConnectWise?  This conversation is over 3 years old.

We have Connectwise Control and had it for many years, but now considering to switch to something else due to this..
Unattended Access is totally broken for mobile devices, and seems like they are not even working on it since it has been like this for years..

Hi Robin,

You can still have full control of all Samsung devices. May I know the manufacturer's name please?

For a list of phones which need control support, why not take any manufacturer with more then 5% market share, plus all rooted devices? 

This is really a very old but still an important feature to have. 

it's Samsung.

If the device reboots, the control wont work until someone open the app, and you click join they have to click "start now". Thats not unattended access.

So you need to fix so that the control-app runs a service which start automatically on boot.

This works with teamviewer however.

Is there any update on this? 

+1

We have Zebra tablets setup with Control that are view only as per your support team. I would like to at least be able to copy/install files as we use Zebra tablets for application development and user testing. Is there any plan to expand the support beyond Samsung devices? 

+1

I second this. Looks like TinyMDM can do it, so Zebra must have support for it.

Discover TinyMDM features - Remote cast & remote control with TinyMDM

+1

Stay tuned!


In the meantime, if you are interested in joining our Android Beta testing group, please complete this form:
ConnectWise Control Android App Beta Testing

I will sign up, thank you!

I signed up for the Android Beta testing group, I have not seen anything so far and was just curious if there is any general timeline. 

We are probably a month or more away from having a beta for this specific feature, but we'll be rolling out a beta with some bug fixes in it before that if all goes well.

Can I suggest that you update your sign-up form to ask for both a contact email address and a Google email account for the store -- we aren't constantly monitoring the spam sent to the Google account.

Good Morning just wondering if there is any news on this? Not quite a month but I am eager to try it:) 

+1

We currently have development scheduled to begin work on this in early June so likely looking at late June (at the earliest) for first beta build. 

Thank you for the update, much appreciated. I am looking forward to it.

Good Morning,

Just wondering if there is any update on this?


Dave

+1

We are currently implementing some of the required services to support this. We started a bit later than initially planned, but I am hoping we will have something beta ready by mid-August.

Is it possible for you to deploy the beta version to our Google Play for business store? 

This would allow us to deploy the testing apps via Intune

We have other app developers who published their private testing apps to us.

All, I wanted to give a quick update on this issue. Development is coming along for this feature, we had an early technical demonstration earlier this week. There are still a few bugs to squash, but we are hoping to have this ready for early Beta by end of this month.

Awesome news thank you for the update!

If you are interested in Beta testing our Android application, please complete the following form, be sure to include your Gmail address!
As stated last week, I anticipate a beta build to be available by the end of the month.

https://forms.office.com/r/uV6P3Xb7Ad

I resubmitted my form as I think I did not include my work gmail prior. Thank you very much for your help and updates!

Good Morning just wondering if there is any update on this? Hoping to test this soon we are close to deploying a significant number of them and this would be great to add. Thank you for your assistance!

+1

UPDATE:
Code is currently in review and then will go to QA. Once QA is done I'll be sending out the link for testing. I think we have maybe 2 more weeks...subject to change but I am hopeful!

Hey is there an updates time line for this? We are looking at deploying this once testing is done. Thanks for all the updates. 

+3

We have started the app approval with the Play Store. Since this will require using the Accessibility functions of the device, we need to demonstrate that we are giving appropriate prompts to ensure that end users are given the chance to decline the setting. Since we had to submit a video, I figured I could share it here, it was created by my engineering colleague, Mrinal:
Accessibility_Permission_1.mp4 - Google Drive


We are making good progress here, so be on the lookout for some updates very soon for our beta testers!

Thank you, looking forward to testing this. We have started deploying tablets so if we could test this soon that would be great while we have a small test group. Thank you for the updates.

Good Morning
Just wondering if there is any update from Google and if we should see a release soon hopefully? Thank you for keeping us informed!

Will this only be for session-based access or will you be supporting unattended access?

Also interested in knowing this. Looking forward to unattended access

+1

Yes, unattended sessions should continue to work as they do now:
Set up unattended access to an Android device - ConnectWise

It does not work. The service wont start automatically after reboot, and you cant join "unattended" withouth a user clicking "Start now". Thats not unattended.

Do you already have access to the Beta Build? If you do, this is unfortunate news.

Sorry to hear you have run into these issues in the past. 
The first issue you mentioned about reboot is being addressed, but because it is a bit of a risky change, we'll be releasing the fix in a release after the new update.

There is an OS level limitation that will reset the Media Projection permission when the device is rebooted, we'll be making a small change that will notify the user to set this permission on device reboot. If a user were to ignore this dialog, we'll not be able to record the screen until the permission is set, in this scenario the prompt will appear on the end user screen when a host attempts to connect. 

Are you already sending out beta invitations?

No, see my post above from Tuesday

+3
Answer

We'll be sending out the Beta test link on Monday or Tuesday next week, so be on the lookout in your gmail account for the link. I'll post here when it is live!

Thank you for letting us know

No invite yet but I will check Monday/Tuesday next week, looking forward to testing this.

Any update on the beta?

All,
The beta email was sent last Thursday, if you have not received it, please check your Spam folder, but I'll copy the contents here for those who are part of the beta program and may have missed the email



Thank you for your interest in beta testing the ConnectWise ScreenConnect Android application. This release is our biggest ever and has the ability to take full control of any Android device (not Chrome OS) running Android OS version 7 and higher.

Important Information

Link to Beta Release

https://play.google.com/store/apps/details?id=com.screenconnect.androidclient

Quick Start Guide

ConnectWise ScreenConnect Android Beta quick start guide - ConnectWise

Reporting Issues

If you encounter any issues with the release, please email this address (ctrlpm@connectwise.com), and include device manufacturer and model of the device being controlled.

I signed up for the beta but didn't get any email. Is there a way to still get in? Nothing in Spam folder either

If you signed up for the beta and used a gmail address, you would be able to access using the above link and ensuring that you are logged into the play store with your gmail account.

I did not receive an email, and when I go to the play store it says the version I'm downloading was last updated in April. It doesn't appear to be any different from the old version. It seems to still be view-only. I've resubmitted my application in case it was simply missed.

In case my application was denied for some reason, the reasons I can think it might have been are: the address I provided is in fact a google workspace account. Just because it doesn't end in @gmail.com it doesn't mean I can't use it on the play store. The other reason I could think it might be denied is I entered a really oddball device, an industrial barcode scanner. This is just one of about a dozen devices we'd like to be able to control, but the form only allows one entry and the Skorpio X5 happened to be the one I was testing at the moment.

This is a feature my company has been wanting for YEARS and I'd really like to test this beta version.

Can anyone share who the email was sent from or swhite, who do we reach out to if we didn't get the invite?

All, We will be starting the phased rollout of the updated application to production tomorrow, I expect we'll be close to 100% rolled out by end of next week, barring any unforeseen issues that would cause us to pause the rollout. 
As such, we will be closing down the beta track for this release. I have updated the beta testing list with all form submissions, so moving forward if you completed the form with a valid gmail address, you will automatically be enrolled and have access to the beta builds.

+1

Hello swhite. Do you have any documented Android keyboard shortcuts? There are no virtual buttons available in the application, so all of the navigation has to be done by keyboard shortcuts, but I don't know what keys we need to use.

+2

Documenation will be updates soon, in the meantime here are the motion and key events:

Motion Events:

  1. Mouse button click (left/right/wheel) triggers a single tap on the device.
  2. Double click triggers double tap for text areas.
  3. Long press opens pop out modal for apps on home screen.
  4. Button click + swipe triggers horizontal and vertical scroll.
  5. Wheel scroll triggers vertical scroll.
  6. Shift + wheel scroll triggers horizontal scroll.

Key Events:

  1. In a text field, host is able to send letters, numbers and symbols through keyboard. Caps lock, shift + character, backspace and delete keys also worked.
  2. Esc key triggers the Back button on the device.
  3. Windows key triggers the Home button on the device.
  4. Ctrl + Tab triggers the Switch button on the device.
  5. Enter key works like a normal enter key on the keyboard for Android 13.

Good Morning. I am having issues having the application respond to remote sessions unattended. Basically we want to have the Android tablets running the app and we can remote in whenever needed without any user prompts. But so far I have needed to accept to connect the session. Is there a way to allow us to use this without user interaction on the client end?

It sounds like maybe the device has been restarted between connection attempts.

When an Android device is restarted, the ScreenConnect service will restart, and the device will appear as connected on the Host page. When a host connects to the session after a reboot, the end user on the device will need to Start recording again by clicking the Start now button. Please note that this is an Android feature.

+1

Shawn, is this new? It's been my understanding that Teamviewer for example, doesn't have this limitation as they've been what was recommended by Zebra for unattended access to their Android-based devices.

Hi Swhite, 


Is there a release date for this? Just would like to start rolling this out to our sites. 

+1

We are doing a phased rollout, full rollout should be by the end of next week at the latest.

Our remote control project for our Android video systems is still on hold waiting for this feature. Any update?