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Add simple open http ability to trigger methods
Right now the http method on a trigger is overly complex and actually very limited when thinking about the most simple application. The idea would be that based upon a simple evaluation of keywords in the chat message the client sends (assuming an unconnected session of course), a trigger could respond by opening a webpage or simply spitting back a url in the text chat they can click on. You could then set up a series of triggers evaluating for certain keywords that would point clients to various KB articles in a support site. This allows a self service situation before the tech even needs to get involved, wrapped into the same support tool.
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Customer support service by UserEcho
There is an extension that seems to do what you are wanting to do. Check out:
http://forum.screenconnect.com/yaf_postsm29388_Extension--Auto-Respond-to-Message.aspx
That extension actually has no relation to what I'm talking about. We use that for it's purpose already, but it's a single use extension compared to what I'm talking about with the triggers.