Access session guest ability to kick host from session

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Currently if a guest wants to remove a host from a session, they will right click the tray icon and end the session.

When a host joins a access session, there is no way of kicking them besides just stopping the services or uninstalling the agent. Feature request is for the ability to kick a host from a session without removing the agent.

Duplicates 5
Option to close access sessions for the user

The option to close the control session is only enabled for support sessions. With the GDPR it is a requirement for the users to be in full control of their data. This includes remote sessions and our customers need the option to have their end users cancel out of an access session as well.

Create a button to allow a guest to force an immediate disconnect.

It would be nice for the guest to have a button to disconnect the remote session, similar to have Automate's VNC disconnect now.

Currently, the only way to end a session is through the Control server. 

Close connection fom the client side

Add the ability for a remotely accessed computer user to end the session. 

In other words, if I am accessing a remote user's unattended computer, and they sit down in front of it and want to use it, there is no way for them to end my session short of uninstalling the agent or disabling the service--both unnecessarily cumbersome ways to simply be able to kick a remote user off their machine temporarily! Most other RMM services have this feature, seems strange for Screenconnect to lack such a basic feature. Thanks!

Allow Guest to disconnect host

We have users that work with confidential data and need to be able to disconnect the support engineer when working with this data. They need to be able to issue a disconnect and have that revoke the permission token that would allow the engineer to reconnect without the user granting permission again.

Disconnect Option for Client User.

Can an option be added for the end-user to have a disconnect option?  We use Access and push the Agent via SCCM.  An option to right-click the screen connect icon and have a Disconnect or Disconnect Remote User - something along these lines as an extra security measure.  

Thanks!

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Sean White Team Member
  • Answer

This has been implemented as 'Require My Consent' here:
Enable a guest to require consent - ConnectWise
It enables a Guest to right click on the system tray icon to require consent, and in the case where a host is already connected, selecting the option will forcibly remove the Host from the sessions.

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1
adelamora

4 years and not implemented? This seems so basic to have.  Once in a Zoom meeting, I am not beholden to the meeting organizer to leave it, or stop sharing my screen.  Even having the ability to blank out the screen on the host-side would be a good half-measure to hide private information while on a support session.

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2
Steve Sobol

This is what I'm paying for?

I'm supposed to be able to connect up to three simultaneous remote-control sessions and I only have two open sessions, so this shouldn't even matter - but I have no free sessions left, and the only way I can get in to end the existing Control sessions right now is to... launch Control. Except that that doesn't work because I allegedly have no licenses left. I was the person who kicked off the original sessions when I was at the client's place, 30 minutes from here (one way); I can't go out there now, I'm not going to ask the client to go to his office at almost 10pm, and I'm irritated. 

Yeah, this situation was my fault; guilty as charged - but the fact that FOR YEARS, you've basically ignored requests to create a feature that would ALLOW ME TO FIX IT MYSELF, is a huge problem. And *that* ISN'T my fault.

Why hasn't this been implemented yet, and why should I continue to pay ConnectWise for this service?

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David G

I don't think any ConnectWise employee will ever read this forum. How else can a feature request after FOUR YEARS! still have the status "pending review". There are also never any statements from any ConnectWiese Admins to this request.
That's really sad, because I truly like ConnectWise Control.

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Markus88

I agree. ConnectWise should be embarrassed. Such a basic function which we shouldn't even have to talk about. Every other player in the remote control market has this functionality. I can't understand why CW doesn't do anything about this, at least explain why they aren't implemeting it, but as David G. said, most probably they aren't paying any attention to the community and/or their users.....

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Steve Sobol

So, it turns out you CAN kill live sessions. This isn't really documented anywhere useful. And I don't know if my "I pay for three concurrent sessions but can only use two" problem was fixed. I should probably check.

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Markus88

I know that guest sessions can kill the session, but how can a host kill an access session?

There is no option to end the session when right clicking on the tray icon (when the Control Agent has been installed on the host) except by uninstalling the Agent (which requires admin privileges which our users do not have and which leaves the end-user (host) without an agent and therefore no more remote support is possible!)

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RaymondR

I also get more and more requests from clients that have this wish. They don't mind us to acces the host session, but they want to be able to stop it at any given time.

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jbody

I believe it should be an option.  I also agree with the post above that we should be able to turn it on and off.  The reason I say to be able to give or take away that option is because What if you are logged into the person computer with your account which has domain admin rights and the user just disconnects you now they have a computer that now has full access to everything. including changing your password or just creating an admin user for themselves If they are smart enough.

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Stefan Thon
Quote from jbody

I believe it should be an option.  I also agree with the post above that we should be able to turn it on and off.  The reason I say to be able to give or take away that option is because What if you are logged into the person computer with your account which has domain admin rights and the user just disconnects you now they have a computer that now has full access to everything. including changing your password or just creating an admin user for themselves If they are smart enough.

Exactly. The part where the user disconnects the supporter with elevated permission is what we currently use as reasoning why the user can't close the session on their own...

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jbody
Quote from Stefan Thon

Exactly. The part where the user disconnects the supporter with elevated permission is what we currently use as reasoning why the user can't close the session on their own...

What I really would like which maybe it is possible and if someone can tell me how to do it.  I am the admin in control but I can't seem to figure out how to kick another technician that is remote using the webstie on a computer I can't access and they have a session going and they walk away from the computer.  I can't seem to figure out how to disconnect him from the host.

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