Pending Review

Freshdesk connection for unattended access

Glenn 3 years ago updated by Rishikesh Gajul (Product Manager) 3 years ago 1

Initiating Connectwise support on-demand from Freshdesk was the reason we switched to Connectwise. This is a vital feature in our support, especially in tracking our call progress. Some support calls are accessed via the unattended access, which we loss the connection details associated with the connection. It would be great to be able to initiate the unattended access session from Freshdesk and have the session details imported back into the Freshdesk ticket.

Hi Glenn,

Thanks for the report. I just wanted to let you know that we are currently investigating this and cannot provide an exact ETA on when it will be implemented.