When a new support session is initiated the customer gets a generic message to locate the download client file in the browser window. Many customers requiring ad-hoc support are not computer experts, so finding the download is often an issue for them. Edge has two locations depending on version, Chrome and Firefox have different locations yet the message tot eh customer is always the same.
Modification of the process is request to correctly identify the browser and version to correctly identify the location and method required to access the downloaded client file.
Customer support service by UserEcho