+5
Pending Review

Allow machines to be excluded from global lock on disconnect

Duane Tackett 3 years ago updated by Caitlin M Barnes (Product Manager) 10 months ago 2

We currently have the setting configured in ConnectWise Control to lock machines when we disconnect. However, we have a couple of machines that we would like to exclude from this requirement. They are machines used to display information and it is difficult to get around this. Can we add an option to exclude certain machines form this setting? Or to allow/disable based on location or other criteria?

This is a feature request that's underrated.

The only way around this is to edit app config on each machine to false and restart the SC services, and even then, it will be overridden back to the global setting Control is set to.

Hi! We do have the Selective Lock on Disconnect extension which could be used to achieve your overall goal, but thats assuming you "selectively" add the majority of your machines. I'd like to speak to you more about this, please reach out to cbarnes@connectwise.com and we can setup a time to discuss how we can achieve your request.