AutoUpdate is not checked but upgrades happen anyway. Random updates cause Carbon Black to detect this traffic as supsicious and creates an alert and blocks the updates.We evaluate every alert and this becomes very time consuming. The installer is setup.msi. Because of this, we would have to whitelist setup.msi and any applications with that woudl be allowed to installed. This puts our network at risk and is unacceptable.
This is the response received when I created a ticket about the Auto Update.
'My name is **** with ConnectWise Control (ScreenConnect) support. I have received your ticket and I'm sorry to hear about the trouble you ran into yesterday morning! We normally recommend to keep the automatic agent updating enabled, as the client versions should be kept up to date as closely as possible to the server version. Our cloud engineering team periodically run scripts to check for older client versions, and will push a reinstall/update out when such versions are found -- which is the "Cloud Administrator" that you saw in the log.'
Regarding Carbon Black and getting the system whitelisted - I know that we do have other partners using Carbon Black that presumably do not have similar issues with the reinstallations, so it should be possible to configure it to allow for this without any modifications to Control. We have had requests in the past to modify the auto upgrade behavior -- if you have a moment to vote and comment on the feature request, that would definitely help get it in the conversation with our development team
Customer support service by UserEcho