Please add Guest's public IP address (what you call 'Network Address') into selectable field list within Report Manager

Paul G 2 years ago updated by anonymous 1 year ago 2

I have your 'Access 250' subscription.  Currently, the Report Manager extension allows you to select the guest's local IP address (on the Access web interface you display this as 'Private Network Address'), and hardware network address (you display this as 'MAC Address'), but not the guest's public IP address.  The public IP address is actually shown within the Access web interface (you display this as 'Network Address'), so you are collecting/displaying this information, it just isn't selectable within Report Manager which is odd.  I can't think of a reason why this would be missing other than it ws accidentally forgotten - therefore, please could you add this additional field value?


Hi Paul,

Thank you for reaching out to us. I have tried adding 'Network Address' using Report Manager extension. I could find and add this field to the report. Please see screenshot below for your reference.

The issue is that Network Address is only available under SessionConnection report type. However most of the other pertinent data including the other network info is under "Session" report type, and so you have to select if you'll be reporting on one or the other. Would be nice if the data wasn't segregated like this. Only work around I know is to generate 2 reports and then merge the data. Bunch of annoying additional Excel work.