Static IPs for ScreenConnect cloud instances in secure corporate environments

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  • updated
  • Pending Review

In a corporate environment, we have firewall rules to allow only specific outbound traffic for things such as ScreenConnect. Currently, ConnectWise randomly and without warning changes the IP addresses for the ScreenConnect instances, making ScreenConnect unusable for secure environments.

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Assign Control Cloud based Static IP Address

Need the ability to have Cloud Control host IP static. I have clients on an ISP that proxies HTTPS traffic. I have to request a new IP address in their proxy every time the cloud host IP changes. Vendor has stated they will start charging my clients for this change effective 01/01/2022. I heed to be able to have a static IP address assigned or will need to find an alternate remote control solution

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Jimmy T

This shouldn't even be a request. Notifications need to be sent out especially for this critical time in the world where more and more people are working from home. This impacts business tremendously when IP addresses are changed. Our IPS/IDS does not have the ability to whitelist FQDN. The amount of time we put in to figure out what is going wrong and what the new IP address is and having to involve our vendor takes time. We should be billing ConnectWise for the time impacted to resolve the issue every time an IP Address is changed. This is unacceptable from a customer stand point

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Al32654

100% agree. Our server IP addresses keep changing almost on a weekly basis.

Since we upgraded to a more secure configuration, screenconnect has been causing headaches every other week by changing the IP that even support said wouldn't change. This is ridiculous, for a basic feature that should have existed a decade ago.

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GDS

We are experiencing the same issue where our vendors consistently losing connection. Did you guys find a solution to this?

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jweyts

This is a real headache.It would help if ConnectWise could assign a (small) IP pool to our tenant and communicate that subnet via the admin-page for instance.

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DR14

Did anything come of this? I can't find an IP list for the stupid Relay Servers to make this viable. I swear SC is the best turd in the toilet... but still a turd.



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