In a corporate environment, we have firewall rules to allow only specific outbound traffic for things such as ScreenConnect. Currently, ConnectWise randomly and without warning changes the IP addresses for the ScreenConnect instances, making ScreenConnect unusable for secure environments.
This shouldn't even be a request. Notifications need to be sent out especially for this critical time in the world where more and more people are working from home. This impacts business tremendously when IP addresses are changed. Our IPS/IDS does not have the ability to whitelist FQDN. The amount of time we put in to figure out what is going wrong and what the new IP address is and having to involve our vendor takes time. We should be billing ConnectWise for the time impacted to resolve the issue every time an IP Address is changed. This is unacceptable from a customer stand point
100% agree. Our server IP addresses keep changing almost on a weekly basis.
Since we upgraded to a more secure configuration, screenconnect has been causing headaches every other week by changing the IP that even support said wouldn't change. This is ridiculous, for a basic feature that should have existed a decade ago.
Need the ability to have Cloud Control host IP static. I have clients on an ISP that proxies HTTPS traffic. I have to request a new IP address in their proxy every time the cloud host IP changes. Vendor has stated they will start charging my clients for this change effective 01/01/2022. I heed to be able to have a static IP address assigned or will need to find an alternate remote control solution