Add setting to allow Backstage to not lock when Lock on disconnect is enabled

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  • updated
  • Completed

Backstage option to prevent auto lock just for Backstage 

Duplicates 1
Backstage - disable lock guest machine

When using the Backstage functionality, users will be locked when disconnect.

Would like to have the option to disable lock guest machine when using backstage.

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Sean White Team Member
  • Answer
  • Completed


Added in Version 23.2
If Lock on Disconnect is enabled,

  • Switching from a non-Backstage logon session will lock that machine.
  • The host disconnecting will lock that machine.

If Lock on Connect is enabled,

  • Switching to a non-Backstage logon session will lock that machine.
  • The host connecting will lock that machine.

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Rishikesh Gajul
  • Under Review

Hi Jpafundi,

We have started looking into this requirement and would like to know How are you joining backstage when problem occurs 1.Starting a regular session and then swapping to backstage or 2. via 'Join with Options'?

Can you please help us with a use case?

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jspern

@Rishikesh, the issue happens regardless of the join method.

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matthew c hanson

This is not a feature request. This has been the functional implementation for almost 2 years, no matter how it was retroactively "intended" to work.

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Sean White Team Member
  • Considering for Future Release
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John W

Ours broke recently after upgrading control to version 22.6 from 22.5 and it only locked when ending console sessions, which is how we need it to occur.

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Jpafundi
Quote from Rishikesh Gajul

Hi Jpafundi,

We have started looking into this requirement and would like to know How are you joining backstage when problem occurs 1.Starting a regular session and then swapping to backstage or 2. via 'Join with Options'?

Can you please help us with a use case?

Hey Rishikesh, 
It would just be beneficial if the Screen knows not to lock after using Backstage. if say we need to do background work on a machine, so it does not affect the user's screen while they are working. Say I just need to run a quick script in the background, I cant do that without it interfering with the user currently on the machine we are remoting into. let me know if that clarifies

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Sean White Team Member
  • Answer
  • Completed


Added in Version 23.2
If Lock on Disconnect is enabled,

  • Switching from a non-Backstage logon session will lock that machine.
  • The host disconnecting will lock that machine.

If Lock on Connect is enabled,

  • Switching to a non-Backstage logon session will lock that machine.
  • The host connecting will lock that machine.



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