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Considering for Future Release

Desktop Chat Notification

Gavin Seabrook 1 year ago updated 12 months ago 3

There used to be the extension for Desktop Notifications when using the on-premise installation with an SSL certificate installed. Why was this feature removed? It has made me want to move away from this platform because now that a client has gotten used to chatting directly, they dont want to stray from it and some messages go unanswered. I understand that I can put the autoresponder on there, but this was a real valuable function that just....disappeared from on premise installs.

Considering for Future Release

Hi Gavin, 

This extension was removed from the Extension Marketplace for all Control instances because of compatibility issues with later versions of the product. We did not remove it from existing instances, though it may now be in your Inactive list of extensions because of a load error. We can look to fix and republish this extension, but it may take some time -- it will go into the same pool as other priority work. 

Best, 

Caitlin 

Any news on this?  It's very difficult to manage new message notifications when a person has to scroll through hundreds of hosts to find *that one* with the tiny red dot.  Very frustrating.

I saw just the other day that they had enabled the Desktop Notifications in the latest update in the extension store. This will only work if you have SSL setup on your server, but it was too late for me to take advantage of this as I stopped using Control for messaging. Moved on to Syncro MSP for all messaging and ticket handling.