Support Portrait mode
Blank screen when attempting to view client screen if the monitor is in portrait mode. unable to find a workaround as of now
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Sean White Team Member
This is a report we've had a couple of times and it appears to be related to some specific Intel integrated graphics drivers. Our team is investigating this, so I'd recommend contacting our support team so they can collect any information to aid in diagnosing this.
Thx,
Sean
Hi Sean,
do you know what specific intel drivers are the issue? or is this issue with intel graphics as a whole? i have gone through support and was told that at this time portrait mode is not supported.
Sean White Team Member
Hi Sean,
do you know what specific intel drivers are the issue? or is this issue with intel graphics as a whole? i have gone through support and was told that at this time portrait mode is not supported.
My apologies for any confusion, we do support portrait mode but as mentioned, have a known issue with some drivers.
The one that I am currently aware of is Intel(R) UHD Graphics 630.
below is the message i got from the connectwise support technician, is it a combination of using these intel drivers and it being in portrait mode?
"It does look like these machines are in portrait mode from the dxdiag. Are they tablets? Or do they just have the monitor turned vertical?
As a note, that is a registered issue and could explain the behavior you are seeing. Link to that issue here:"
This is a report we've had a couple of times and it appears to be related to some specific Intel integrated graphics drivers. Our team is investigating this, so I'd recommend contacting our support team so they can collect any information to aid in diagnosing this.
Contact Support (site.com)
Thx,
Sean