Pending Review

Email notification when user opens chat

Michael Edde 1 year ago updated by Sean Keown 1 year ago 1

We want users to be able to open the icon to start a chat and when they type a message we want that to email to our ticket portal help@xyz.com hopefully with the PC name. This way if the end user wants support they can just start a chat and then we can jump into the chat once we get notified by the email. 

A trigger could work for this. 

I have an auto reply, but you could setup an email to be sent under the THEN condition. 

Event.EventType = 'SentMessage' AND Connection.ProcessType = 'Guest' AND  Session.HostConnectedCount = 0

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