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Pending Review
Email notification when user opens chat
We want users to be able to open the icon to start a chat and when they type a message we want that to email to our ticket portal help@xyz.com hopefully with the PC name. This way if the end user wants support they can just start a chat and then we can jump into the chat once we get notified by the email.
Customer support service by UserEcho
A trigger could work for this.
I have an auto reply, but you could setup an email to be sent under the THEN condition.