We've deployed our screen connect application as remote access, meaning we installed it to the machines of our users. However with this deployment, when we remotely connect to the users machine, the EXIT button in the banner is grayed out for the users to click to end the remote session from there end.
I've confirmed with Vijay Gaikwad a connectwise support with ticket 01304677 that this is a product limitation as of the moment. So we wanted to log a feature request.
Customer support service by UserEcho