Bomgar/BeyondTrust, TeamViewer, and other major remote control vendors support direct "real" SSH access to guests via on-prem gateways or emulation through the installed agent. It would be great if ConnectWise Control supported this, as the currently headless "console" implementation leaves a lot to be desired from a true SSH terminal software. Seems like an easy way to add features and make the product more attractive to future and current customers.
A true SSH implementation allows for the ability to remote control guests without exposing them directly to the internet (with an on-prem gateway), and much better support for terminal-based utilities.
Customer support service by UserEcho