I work for an MSP and use ScreenConnect for all our tenents. A lot of our tenents use Windows RDS. This means that even the taskbar is hidden and we have to resort to other methods of communications to contact them. Other times, somehow, users can just not see the chat window notification flashing in the task bar. Giving us an option to force the Window forward from either the dashboard or via the cli would allow us to provide much faster support for issues.
Customer support service by UserEcho