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Black / greyed out screen on connect

benjamin 9 months ago updated by swhite (Product Manager) 9 months ago 1

Hello,

With a recent change to ScreenConnect, now some of our unmanned units are stuck with a black screen -- we can fix it by sending a very specific command to the machine, but this just started happening. Doesn't seem to matter how old or new the unit is, it's happening with 5 year old units and ones that went into the field last week, and it seems to be happening more and more frequently.

This seems like a problem -- how can this be resolved?

Answer

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Please reach out to our support team for assistance as they are best equipped to troubleshoot this issue you are facing.
Contact Support (site.com)

Answer
Closed

Please reach out to our support team for assistance as they are best equipped to troubleshoot this issue you are facing.
Contact Support (site.com)

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