Since now there are VMs all around, there is not a front-line easy way to identify right away if the session is a regular pc/server or a virtual machine.
Since Connectwise show 'START' info on the right panel (Name, Company, etc) there would be best spot to add 'Virtual Machine' if the session's device is one.
Yes, we can find it down deep below in 'General' info (Manfuacturer&Model). but it's not handy when you scroll the list of sessions.
I'd vote also to have LAN IP next to it too, but it might be too much to ask, but it's too much common sense' to me.
Customer support service by UserEcho