as we work with multiple 3rd parties giving us support on several machines, we find it hard to prove sometimes that they are causing issues with the settings/patches/actions they did while connected.
we would like to be able to enforce session recording based on specific Role or cw tech User. I.e. when a cw tech user assigned that role connects to a client, then it should record the session (and tech should not be able to disable that).
we do not need to record all sessions of other cw users - as is now the enabling is global and we do not have this option.
Customer support service by UserEcho