Connectwise Control: Disable Guest Preview
Hello!
We have Connectwise Control deployed out to all of our endpoints, and on the Mac side of things, we are upgrading to macOS Sonoma. Our users have begun seeing menubar notifications stating that 'Connectwise Control is capturing your screen', despite there being no active session. This is a new macOS Sonoma functionality, and this is happening because the Connectwise Agent captures a 'Guest Preview' periodically, which prompts this notification to the end-user.
Many of our users work with confidential information, so them seeing such a notification is becoming concerning for them. I wanted to see what options we have to disable this 'Guest Preview' functionality, as we do not need the guest preview functionality.
Currently in the Connectwise admin settings, I only see the ability to reduce the quality of the snapshot taken, but no means to disable it altogether. The end goal here is to disable this functional entirely so that our users do not receive this notification in their menubar.
Please let me know if there's anything we can do in the meantime to prevent this notification to end-users.
Thanks!
Robert
Hi,
Just wanted to post that we are seeing this exact issue appear across multiple Sonoma 14.0 (23A344)
laptops in our company, including mine.
I can confirm that it appears randomly for a few seconds when no other screen recording software is active, then it goes away.
Also yes, when you hover over the icon it names connectwisecontrol-xxxx as the application recording the screen.