Connectwise Control: Disable Guest Preview

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  • updated
  • Pending Review

Hello!

We have Connectwise Control deployed out to all of our endpoints, and on the Mac side of things, we are upgrading to macOS Sonoma. Our users have begun seeing menubar notifications stating that 'Connectwise Control is capturing your screen', despite there being no active session. This is a new macOS Sonoma functionality, and this is happening because the Connectwise Agent captures a 'Guest Preview' periodically, which prompts this notification to the end-user.

Image 1206

Many of our users work with confidential information, so them seeing such a notification is becoming concerning for them. I wanted to see what options we have to disable this 'Guest Preview' functionality, as we do not need the guest preview functionality.

Currently in the Connectwise admin settings, I only see the ability to reduce the quality of the snapshot taken, but no means to disable it altogether. The end goal here is to disable this functional entirely so that our users do not receive this notification in their menubar.

Please let me know if there's anything we can do in the meantime to prevent this notification to end-users. 

Thanks!

Robert

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jbren-connectwise

Hi,

Just wanted to post that we are seeing this exact issue appear across multiple Sonoma 14.0 (23A344)

laptops in our company, including mine.

I can confirm that it appears randomly for a few seconds when no other screen recording software is active, then it goes away.

Also yes, when you hover over the icon it names connectwisecontrol-xxxx as the application recording the screen.

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Sean White Team Member

All,

We are continuing to investigate this issue, however reproduction in our test environment still remains a challenge. Our support team reported to me that at least one user who experienced this issue has reported that upon updateing the latest Sonoma release (14.1) has resolved the issue.

If any of you who are experiencing this issue could see if updating to 14.1 resolves the issue, please let us know.

Thx,

Sean

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KCACTC

Thanks for the updates. 

This is a critical  issue with HIPAA conscience users.

We actually need both Ventura Control fixed AND the feature of turning of preview screenshots per tenant

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PaulB

Can someone confirm whether the steps here:  Restrict or remove the screenshot preview - ConnectWise  will disable this on the client end, and prevent this message for the users?



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