We need the ability for an end user to kick a tech off their screen in an access session. Even though they could in theory just rejoin this helps in circumstances where they suddenly need to take control again or when a technician has accidently left themselves logged on. The timeout is not good enough or configurable enough for this to be a valid option. The timeout is not an "inactivity" one but just a generic timeout so you could end up getting kicked off sessions you are still actively working on.
I have also been told by support that it is not possible with access sessions but the timeout itself essentially does end the screen control session without turning off the access service so I don't understand why this has never been implemented.
Customer support service by UserEcho