Connect Wise Issue

I hope I am in the right community.  Please move if needed.

I have a teacher who has a MacBook Air running Monterey.   This message continues to appear on the desktop "ScreenConnect- Exit Application. Your host has ended the remote session. This application will not close".   

I reached out to CW support and they told me to use terminal to run some commands but doing "sudo -r /...." is not working. 

How do I fix it?