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By default, every time our engineer connects to a workstation, the default option is that it takes control of the user's device. Is there any way to change so that the default option is "view-only" and then once approved switches to "control" mode.
Good Evening,
As above - By default, every time our engineer connects to a workstation, the default option is that it takes control of the user's device. Is there any way to change so that the default option is "view-only" and then once approved switches to "control" mode.
Customer support service by UserEcho
It sounds like you want to view the screen but not move the mouse until after the consent.
This may not be what you're looking for but here's some ideas. You can enable the following setting to allow the user to require consent or you can force it by the group.
You can also default the Suspend Host Control by default. But... You have to make sure that all technicians reinstall their screenconnect client after checking the box.