Screenshot in General Tab

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Can you enable the screenshot to be shown larger without distortion? the extension distorts image to much.

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anonymous
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Hello Arnel, the extension shouldn't be distorted, but when you install the extension you need to also make changes to the web.config.

For more info take a look here: http://forum.screenconnect.com/yaf_postst3661_Tweak-to-show-larger-thumbnail--screenshot--of-guest-machine-in-Host-page.aspx#post14393


You can edit the web.config in the cloud by using this extension: https://help.screenconnect.com/Extension:Edit_Web.Config_AppSettings

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Arnel
Quote from Ron Redmond

how did you edit this file

yo can edit the file by using notepad or word.

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Ron Redmond

how did you edit this file

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anonymous

Jhardwick, the forum post is a bit old. But you can follow the below single step on your cloud account and that should help:

Step 1:
Edit web.config to show larger screenshots you'll change the scale and pixelcount to a value you feel comfortable with. Play with different sizes until you're satisfied. I used:

<add key="GuestScreenshotMaxScalePercent" value="80" />
<add key="GuestScreenshotMaxPixelCount" value="1000000" />


2016-06-27 10_00_29-ScreenConnect Remote Support Software.png



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jhardwick

Web.config yes, but the second set of the instructions say

"Step 2.

Edit Host.aspx

Change the block of code found here..."

Which you can't do as a cloud customer

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anonymous
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You can edit the web.config in the cloud by using this extension:

https://help.screenconnect.com/Extension:Edit_Web.Config_AppSettings

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jhardwick

Yeah the problem is you can't do that on cloud instances (change the host.aspx piece at least)

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anonymous
  • Answer

Hello Arnel, the extension shouldn't be distorted, but when you install the extension you need to also make changes to the web.config.

For more info take a look here: http://forum.screenconnect.com/yaf_postst3661_Tweak-to-show-larger-thumbnail--screenshot--of-guest-machine-in-Host-page.aspx#post14393


You can edit the web.config in the cloud by using this extension: https://help.screenconnect.com/Extension:Edit_Web.Config_AppSettings



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