Request for User-Managed Disconnect Option in RMM Remote Sessions

Certainly! Here’s a more detailed explanation:

When we establish a connection using the RMM (Remote Monitoring and Management) agent, the device is connected successfully, allowing us to perform any necessary troubleshooting or management tasks remotely. As the admin, we have the ability to disconnect from the session at any time if the task is completed or if we need to end the session.

However, it’s important to allow the user (the person whose device we’re connecting to) the option to disconnect us as well. This means that, while we can control the session from our end, the user should also have the ability to end or disconnect the remote session if they feel it's necessary or if they want to regain full control of their device. This gives the user more autonomy and ensures they have the option to stop the remote session at any time.