Welcome to our community!

New Version Requires ZIP File

nick fletcher

1 month ago
updated 2 weeks ago
Pending Review

The newest version of ScreenConnect apparently now requires a user to download a ZIP file for support sessions. This is for ScreenConnect 2025.4.

This is a horrible usability decision. I understand it was made to help better secure the product for some reason, but asking a non-technical user to find the ZIP file that is downloaded, unzip it, and then find the needed files in the new folder sounds horrible. It is already difficult at times to get a user connected, this change is going to make ScreenConnect a much worse product.

Replies 15

Oldest first
Newest first Oldest first

serge martel

1 month ago

Totally agree, ridiculous procedure to get connected

Reply Link

robert turcotte

1 month ago

Takes 9 minutes in average just to establish a connection with our customers. Quite an """update"""

Reply Link

benito

1 month ago

Terrible update. Sorry it's very bad

Reply Link

genlam

1 month ago

I also agree. Not a pleasure with customers. More steps and to much complicated for them

Reply Link

Pete L

1 month ago

I agree. Many of my non-technical customers cannot open a zip file to connect. Please do not make this a requirement.

Reply Link

mark carney

1 month ago

So true. Can't believe something like this happened. It's like going back 20 years in the past...

Reply Link

doctor house

1 month ago

Thank god I wasn't helping a doctor remotely, his patient would have probably died on the table XD

no, seriously, bring at least other methods of connection or provide a picture with instructions

Reply Link

stephan

4 weeks ago

this is a pretty bad design decision. We are having severe issues with customers being unable to connect. It is not an option to stick with the zip file in the future ...

Reply Link

Simon

4 weeks ago

CW: "We hear you and we hate it, too. Once we're done firefighting, we'll be circling around to make the end user experience much better." https://screenconnect.product.connectwise.com/communities/67/topics/4871-zip-file-downloads-for-client

Reply Link

eugen fournes

4 weeks ago

Quote from Simon

I really hate to point out, but this would be the same "circle back" to improve the "new" Connectwise Automate agent MSI installer that requires a zip file? The one that was added in 2024.3 after the big breach. Will that one be fixed then, too? Or is this "temporary" fix now just how it is?

Reply Link