New Version Requires ZIP File
The newest version of ScreenConnect apparently now requires a user to download a ZIP file for support sessions. This is for ScreenConnect 2025.4.
This is a horrible usability decision. I understand it was made to help better secure the product for some reason, but asking a non-technical user to find the ZIP file that is downloaded, unzip it, and then find the needed files in the new folder sounds horrible. It is already difficult at times to get a user connected, this change is going to make ScreenConnect a much worse product.
From the town hall earlier today:
“On the guest joining experience which — we are aware — has changed and has caused challenges in the user experience, that’s stuff that we’re currently working on with an expected update later in the week and if not, resolution by no later than next week.”