When you connect to a server the screen resolution can be quite small and there is no way to change the default window size, having the ability to change or set a default connection resolution size or control it in the session would be very helpful, it is very frustrating when you are viewing a sever at 800x600 when you have 1920 x 1080 monitor.
It seems that if the HDMI connector isn't connected or there is no monitor plugged in when I connect from Screenconnect it was giving me a small black square and it wasn't working at all. Then I changed the drivers to use Microsoft Basic Adapter and I am limited to 800x600 or 640x480.
I really can't use that remote PC on a 800x600. Is there a way to get higher resolution with ScreenConnect? Maybe you have a special monitor driver i could install or anything else? When I connect via RDP, it uses a special video driver that allow me to be on 1920x1080.
I have Screenconnect installed on a virtual machine, this computer is not conencted to a monitor or anything, so its just using the windows default display adapter, with a resolution of 1024x768.
It would be nice if there was a screenconnect display driver of sorts, so i can set a "virtual resolution" with the VM.
I'd like the ability to temporarily change the resolution of the targeted machine to match the controlling machine. For example, I often connect to customers that have large 27" 4K displays from my 15" laptop with 1366x768 res. This results in seeing their full screen on mine and everything is very small. I can change the zoom, but that makes it difficult. The only solution i have right now is to change the resolution on the target machine and hope i remember to change it back b efore i disconnect.I'd like the ability to set a pre-determined resolution and have it change to that when i connect and change it back to what it was before after i disconnect.
I really wish I would have spent a day or two reviewing the feature request portal before becoming a ConnectWise Partner. The lack of support for their products is beyond disheartening. This is the 5th feature request I've found that is a HUGE QOL improvement that the community has been asking for without answer for 3+ years.
Kaseya is definitely looking more temping each month....
bump / plus one, the lack of this feature combined with this thread being 5 years old is a joke, please fix soon
I was actually given this link by support to upvote this. What is the point if it isn't being worked on?
Seriously no status updates or anything from the team. do they even tread those threads?
Trying to get a customer to purchase ScreenConnect through us rather than using JumpDesktop, which supports this feature.
@Mitch I have been using ScreenConnect for a long time and have been dealing with different screen rez issues. When my license is up I will be looking into an alternative. What about JumpDesktop is bad?
This would be great to have and this is one of the deal breakers for our clients who work from home. If there could be an option to automatically match resolution or something that would be great too. But at least the option to change it would be a good start. Since ConnectWise Control does not save settings, it is annoying for our clients to remote in and make changes every single time. Sometimes on the computer they're remoting into, and then they have to change it all back again when they physically use it. I know there is the app.config and the extension store, but this does not apply to our setup.
Trying to get a customer to purchase ScreenConnect through us rather than using JumpDesktop, which supports this feature.
Partner has a high resolution monitor and is connecting into a session where the console output is a lower resolution. He is able to stretch the session to make it larger, but it becomes pixellated and grainy. Please update the client to improve handling of this situation.
CW#7691899